Elephant Question – How to Find Entrenched Problems

This is a great article on how to be a patient change agent:

  • People don’t like hearing that entrenched problems are “totally fixable” (none of us do — not just those “other” people).
  • To you, the fix is “common sense”, but to outsiders it may be counterintuitive.
  • By definition, a problem that remains entrenched is not “totally fixable” (without a change in context, actors, intent, etc.) On paper it may be fixable. In context, it is not.

At a minimum, ask someone:

Can you describe an elephant in the room that I will quickly encounter, will think is totally fixable, but will be wrong? Why is the status quo difficult to change?

Hacker Noon

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Telling A User Story

Telling a great user story means building a heart connection between your customer and the team building your products.  Heart connection means building empathy.  Something that connects you with the emotion that the user is experiencing.  Helping the team understand the pain.  The team should feel the customer’s frustration or joy just a little bit.

You know you have a good user story when the developers keep talking about it.  When they come back the next day with different (usually better) ideas on how to solve the pain.

 

“How to Write Human User Stories” Presentation

This presentation will tell you all there is to know about human user stories:

  • Tools you will need – customer feedback, customer interviews, personas.
  • Grouping customers into segments
  • What humans care about – performance, usability, and accessibility.
  • How to write user stories for virtual reality, augmented reality, and machine learning.

I would be excited to give part or all of this presentation to your team or organization.  Check out the PowerPoint Presentation and feel free to send any questions or requests to public@jayfisher.info

Leadership Track Speaker

I was fortunate to get to present at the Project Management Institute (PMI) South Dakota’s 2017 Professional Development symposium in the Leadership Track.  I got to talk about my favorite topic – how to understand customers.

Topic: How to Write Human User Stories

Jay Fisher, PMP is a Product Manager at MetaBank focused on creating software that builds relationships with cardholders.  Jay believes that the key to a successful project is creating user stories that connect the team to the customer.  After spending almost a decade working on new product development projects, Jay knows that building the heart connection requires focus and an agile responsiveness to surprises.  Jay has launched cardholder websites, mobile apps, and enterprise software in the consumer products and financial services industries.  He is a certified Project Management, New Product Development, and Pragmatic Marketing Professional. Jay holds a BS in Mathematics and Economics from the University of North Dakota.

“How to Write Human User Stories” is a practical conversation on how to connect teams to the needs of the end user.  We will discuss using customer visits and personas to discover user problems and to make user stories more relatable.

Understanding user’s expertise level and usage frequency vs the types of complaining customers to show how to target user stories for maximum impact.  We will show how focusing on a well-defined customer can increase team effectiveness and bring novel solutions to light.

PMI SD: Symposium 2017 Leadership Track