“How to Write Human User Stories” Presentation

This presentation will tell you all there is to know about human user stories:

  • Tools you will need – customer feedback, customer interviews, personas.
  • Grouping customers into segments
  • What humans care about – performance, usability, and accessibility.
  • How to write user stories for virtual reality, augmented reality, and machine learning.

I would be excited to give part or all of this presentation to your team or organization.  Check out the PowerPoint Presentation and feel free to send any questions or requests to public@jayfisher.info

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Leadership Track Speaker

I was fortunate to get to present at the Project Management Institute (PMI) South Dakota’s 2017 Professional Development symposium in the Leadership Track.  I got to talk about my favorite topic – how to understand customers.

Topic: How to Write Human User Stories

Jay Fisher, PMP is a Product Manager at MetaBank focused on creating software that builds relationships with cardholders.  Jay believes that the key to a successful project is creating user stories that connect the team to the customer.  After spending almost a decade working on new product development projects, Jay knows that building the heart connection requires focus and an agile responsiveness to surprises.  Jay has launched cardholder websites, mobile apps, and enterprise software in the consumer products and financial services industries.  He is a certified Project Management, New Product Development, and Pragmatic Marketing Professional. Jay holds a BS in Mathematics and Economics from the University of North Dakota.

“How to Write Human User Stories” is a practical conversation on how to connect teams to the needs of the end user.  We will discuss using customer visits and personas to discover user problems and to make user stories more relatable.

Understanding user’s expertise level and usage frequency vs the types of complaining customers to show how to target user stories for maximum impact.  We will show how focusing on a well-defined customer can increase team effectiveness and bring novel solutions to light.

PMI SD: Symposium 2017 Leadership Track

Bad Management is Sabotage

Middle managers, especially, can get in on the act. Those with white-collar jobs should pontificate, flip-flop, and take every decision into committee, says a section on ‘General Interference with Organizations and Production.’ “Bring up irrelevant issues as frequently as possible,” the OSS advises. Promote bad workers and complain about good ones. “Haggle over precise wordings… Hold conferences when there is more critical work to be done.”

-CIA Sabotage Field Manual

From Atlas Obscura.

Bad Culture Is Like Lead Pipes

Maybe people will look back on what we think is the really important part of the internet, all the memey stuff and the social networks and the places where people are making all this money, and they will look back on it the way we look back on the use of lead plumbing on the part of the aristocracy in ancient Rome. Which, to them this was like ‘Oh my god this is the sign you’ve arrived, this is where the action is, we have plumbing and it’s awesome!’ And it was! It was this amazing technological infrastructure. It was beautifully made, it provided them with an incredibly high standard of living and it also slowly, gradually made them irretrievably sick and insane*. It poisoned them day by day.
And we look back at it now as this thing that was simultaneously a fascinating part of how their culture worked, and the invention of a new kind of urban living but also as something that was slowly but surely making the ruling class into people who were desperately ill with terrible impulse control without ever realizing it or understanding why.

From The Last Word On Nothing