LOS ANGELES (JUNE 13, 2019) — SONIFI Solutions, introduced SORA, its next generation interactive platform for hospitality. SORA is designed for the ever-evolving hospitality industry – empowering hoteliers with smart features and visually compelling interfaces to deliver memorable and personalized guest experiences.
Excited to present today with Ben Arnold for the Sioux Falls PMISD Community of Practice.
Learning to Live with Disappointing Everyone, at Least a Little…
Project management managers deal with having to manage project delivery across varied and sometimes competing stakeholders. Similarly, product managers are often working to manage against customer needs/desires, the demands of leadership, competing priorities and project delivery realities. This session will provide a high level overview of how the product management discipline typically differs from project management and will present a role-playing exercise that looks at problem solving through the eyes of a product manager.
Here’s one rule of thumb that speaks to its disruptiveness:
If a typical person can do a mental task with less than one second of thought, we can probably automate it using AI either now or in the near future.
A lot of valuable work currently done by humans — examining security video to detect suspicious behaviors, deciding if a car is about to hit a pedestrian, finding and eliminating abusive online posts — can be done in less than one second. These tasks are ripe for automation. However, they often fit into a larger context or business process; figuring out these linkages to the rest of your business is also important.
I don’t actually know a lot about the real life application of AI, but this article was very helpful for me to understand the direction of innovation. Definitely something to keep in mind as part of a long term product strategy.
Asking the question because I am curious and I am sure someone will know this off the top of their head.
Thinking about big box retail. Some checkout clerks ask did you find everything you were looking for? Some don’t.
If they ask the question and you say yes, they will actually take the time to have someone find that item and ring it up for you.
Is it really economically profitable based on that one extra item to make the checker wait?
What am I missing?
Be Obi-Wan Kenobi, not Luke Skywalker
As a company or a product, our story doesn’t really matter to our customers. The customer does not care who our founders are or why they created the company.
The customer wants to feel like their story is important. Listen to your customer, make them feel like Luke Skywalker.
At the Sioux Falls Innovation Expo
Bushel.ag is a mobile app designed to help elevators serve their farmers. Earlier competitors had farmers log in every time they wanted to use the app. All the competitors failed.
Bushel’s secret sauce, login once with a phone number, keep the user logged in for one year. I’m sure they are using some sort of long lived token or device ID in the background.
They are able to demonstrate value from the app in under 2 minutes and they keep it valuable so the farmer wants to keep coming back.
At the Sioux Falls Innovation Expo
This is a great article about the value of substitutes in different industries. As a product manager you should always thinking about what products are a substitute or a compliment to your product. Even if the primary substitute is non-consumption, how do you have to build your product to get people off their couch and to make them take an action.
It is worth remembering that many unfashionable large businesses create value in ways that are often under-appreciated. No one will ever write gushingly about McDonald’s or Starbucks or PremierLodgeExpress. But what these large chains do is valuable, even if you never use them. They effectively raise what I call the ‘threshold of crappiness’ in the sectors in which they operate. To operate successfully as a coffee shop or a sandwich bar or hotel (or a minicab firm), you have to be at least as good as a chain or else you fail. This raises the bar for everyone. You can get better coffee in a truckstop now than at Claridge’s in 1990.