Retail Question – Did You Find Everything?

Asking the question because I am curious and I am sure someone will know this off the top of their head.

Thinking about big box retail.  Some checkout clerks ask did you find everything you were looking for?  Some don’t.

If they ask the question and you say yes, they will actually take the time to have someone find that item and ring it up for you.

Is it really economically profitable based on that one extra item to make the checker wait?

What am I missing?

Advertisements

Author: Jay Fisher

I'm a product guy focused on building great consumer experiences. Gathering quick feedback and building internal consensus by iteratively improving on minimally viable products. My background is in consumer products and finance, I greatly enjoy tackling the challenges involved in financial services and technical product management I love making new professional acquaintances. Reach out (public@jayfisher.info) if you want to talk technology, business, product management, or agile.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s