Lego Customer Research

Really great article about Lego getting product development insights from kids and their parents.

“We asked one kid to design his ideal room,” another researcher told us. “And it had all sorts of covert elements: booby traps and CSI [from the Crime Scene Investigation TV series] secret doorways. Everything was communicating, ‘Stay out!’” The anthropologists discerned that the box of mushrooms and the booby-trapped room were both reactions against the staging and surveillance happening in the children’s lives. After further discussion, the team saw a pattern emerge more clearly: the children were suffocating.

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Image from Flickr

 

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Author: Jay Fisher

I'm a product guy focused on building great consumer experiences. Gathering quick feedback and building internal consensus by iteratively improving on minimally viable products. My background is in consumer products and finance, I greatly enjoy tackling the challenges involved in financial services and technical product management I love making new professional acquaintances. Reach out (public@jayfisher.info) if you want to talk technology, business, product management, or agile.

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